Sage 50 Error: Sage 50 2014 Not Responding. How to fix it?

Sage 50 is the go-to software for businesses looking for easy and efficient solutions to their HR, payroll, and accountancy functions. It integrates with Office 365 and is also cloud-compatible.

Sage 50 2014 might stop responding and users might get messages about the software not working or there’s no response after the company is selected. Some of these error messages are:

  • Error “Sage 50 Accounting has stopped working”
  • Error “a problem caused the program to stop working”
  • Error “Cannot open company file there is an error connecting to a database”
  • Error: “Sage 50 Accounting [0035-rel\2015.2] has stopped working”
  • Error: “Sage 50 has stopped working“. Event name clr20r


This error occurs if the host’s file has been changed or if the location of the data is at another user account.

IMPORTANT: To solve this error, user’s must have expertise in operating systems. Making incorrect changes to the Windows Registry can badly damage the computer. So, users should seek help from an IT expert for solving the issue. Before taking the steps mentioned here, the data must be backed up.


1) Hosts File

Windows Vista, 7 and 8 users must take these steps and if needed, switch off UAC

Step 1: Opening Notepad as admin

Users must first type ‘Notepad’ in the search section of the ‘Start’ menu and right-click on Notepad when it shows on the list. Then, choose ‘Run as Administrator’ or ‘Run as’, followed by ‘Administrator’

Step 2: Open hosts file

  • Users must choose ‘File’-> ‘Open’ and then alter the type of file to ‘All files (*.*) from ‘Text documents (*.txt). Next, the C:\WINDOWS\system32\drivers\etc\hosts file must be opened. Then, users must add ‘ localhost’ to the start of the file. (Lines beginning with # must be ignored). Then, the changes must be saved.
  • Now, Sage 50 Accounting must be run. If Windows defender sends a message about Win32 HostsFileHijack, users must select ‘Ignore’.
  • If Sage 50 isn’t responsive, users must reboot the system and retry running the software. The software might take some minutes to initialize.
  • If Sage 50 now runs on one Windows system, the above steps must be completed on other Windows systems with the same problem.
  • Windows XP users must take the following steps:
  • First, Windows must be started in ‘Selective Startup’ mode and then the system rebooted. Next, Sage 50 Accounting must be uninstalled. Users should then utilise the .net cleanup tool.
  • Next, they should go to C:\WINDOWS\Microsoft.NET\Framework and remove the folder titled ‘v2.0.50727’. The contents in the Windows temp folder must also be deleted. For locating this folder, users must right-click on ‘My Computer’, then select ‘Properties’, followed by the ‘Advanced’ tab. Then, they should select ‘Environment Variables’, where the location of the temp folder can be found.
  • When this is done, users must reinstall Sage 50 Accounting.

2) Multiple Network Cards

If data is being shared across a network, the error message occurs while opening and closing companies, if there’s more than one network card with the server. This will create confusion in the connection manager about the network card that’s to be used.

If the program has been kept open for long without any action taken, the connection manager might be closed by server security. If this is the case, users must go through security logs and configurations, as well as the event viewer.

In case users have installed Sage Accounting 2014 only a short while ago, they must ensure that the connection manager’s version is 3.0 on the server. The computer’s taskbar contains Sage 50 Accounting connection manager properties icon to the right; users must double-click on the icon.

3) Changing Network Adapter settings

Users must go to ‘Control Panel’-> ‘Device Manager’-> ‘Network adapters’ and double-click the network adapter. Then, they must select the ‘Power Management’ tab and uncheck ‘Allow the computer to turn off this device to save power’. This step must be taken on every computer.

4) Interference by third-party programs

Users must go through topics about the program not opening when a file is accessed, or the program icon is selected.

5) Running the program as admin

First, users must right-click on the Sage 50 shortcut icon and then choose ‘Properties’. Next, they must select the ‘Compatibility’ tab and then select the box assigned to ‘Privilege Level, Run this program as an administrator’.

*The above step is to be taken on a regular computer that’s not utilising the Terminal Server

6) Data is under another user account

After opening Windows Explorer, users must go to the location where the data is stored and then copy the ‘.saj’ and ‘.sai’ files. Next, a folder must be created under C: (Accounting Data). The ‘.saj’ and ‘.sai’ files must be pasted in the new folder.

Then Sage 50 must be opened and ‘Select an existing company’ selected. Then, users must guide the window to the new folder and then the ‘.sai’ the file must be opened.

If the problem persists, or more information is needed, users must call the Sage 50 Technical Support Team at this toll-free helpline number ✆+1-800-796-0471. The Sage 50 help desk can assist with a range of product and application-related matters.