Fixing Common Errors in Sage 300 (Accpac)

While working on the Sage 300 Accpac, there are chances that you encounter some technical errors. These errors act as an obstruction in your work and prevent you from completing your task.

Here are some errors that you may encounter while working on the Sage 300 software.

Error 1:

Message: “Cannot find the program file.  Windows defender & A4wcontainerXP.exe”

You will generally come across this error message when your runtime directory is damaged or missing from your system. Also, from late 2016, Windows Defender has started detecting the a4wContainerXP.exe file as a Trojan: Win23/Detplock file.

Solution: To resolve this Sage 300 issues, you are advised to verify the Quarantine file in your Microsoft Windows Defender. If you can locate the file and the folder exclusion has been created then you will have to restore the file. In case, you are unable to locate the file in Quarantine then you will have to copy the a4wContainerXP.exe from your workstation that has the similar version of Sage 300 installed in it. If another copy is also not present then, you will have to run the complete Repair for the Sage 300 2018. Then, you will be asked to install the product update as well.

Error 2:

Message: Sage 300 User Interface Container is not working or Stopped Working

You will come across this error message when you are working on the Windows 2008 R2 or the Microsoft Windows 2012 server while creating the printing reports to preview the documents. As you press the drop-down arrow to View the issues, you will see the error message gets displayed on the screen

Solution: It is suggested that you restart your system and then log in to the system as the Administrator. Now, you should run your application.

Error 3:

Message: You don’t have or own the license for the product.

You will generally come across this error when you are opening the Sage Company file on a particular computer or a particular Windows user. This error generally occurs when the Windows user does not have sufficient permission to the Sage 300 Shared data directory.

Solution: You are requested to verify the Sage 300 Shared Data directory path for the registry.

  • Press Start and in the Search column, type Run and press Enter.
  • In the Run Command window, type regedit and press Enter.
  • Check whether the same location is seen on the registry from the workstation. It will help in opening the company successfully.
  • Check that the user has the permission to access the Sage 300 Shared Data directory.

Here are some common errors that you may come across while working on the Sage 300 (Accpac) application. You can read about the issues as well as their resolutions. In case, you have any queries or doubts then you can instantly get in touch with the AccountsPortal.Co for support. They are the customer support agency that provides assistance for various accounting software like Sage. To connect with them, you just have to dial their toll-free Sage 300 support number ✆+1-800-796-0471. You can reach out to them any time as they are available 24*7. You also have an alternate method to connect with them, i.e. you can visit their website and request for Sage Live Chat support.

Last modified: June 11, 2018
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